Lots of companies both online and offline have Satisfaction or money back guarantees but do they mean anything? Are they in writing?

We are very serious with ours so we put it in writing on every page on this website.

We are sure you will find this unique in our industry and this is just one of the reasons we are the leading online retailer of pet products.

At The Cat Pet Shop our number one aim is for all our customers to be completely satisfied. We try our best to make your shopping experience enjoyable from beginning to end because we want you to:

• Come back for more –sooner rather than later
• Know that you have found the best products at great prices
• Tell everyone you know how great we are
• Write or email in and tell us how shopping on our website made you happy.

Our Promise to You

1. You can shop at The Cat Pet Shop 100% Risk Free. 2. We will stock only top quality merchandise and offer them at the lowest price possible. 3. You to be as happy as can be with everything you purchase from us.

Our Commitment to You

If you are not happy with your purchase for Any Reason! Return it to us within 30 Days for a No Questions Asked No Quibble Refund!! We will even refund the cost of sending the item to you. (But, not the cost of returning the item to us, see below for details)

No arguments, no squabbles, no delays, no forgetting, no quibbles, no excuses.

Again, You can shop with us 100% Risk Free.

How do you Return Goods To Us?

If in the unlikely event that you are disappointed with your purchase, no matter what the reason may be, please contact us within 30 days of receiving your order so that we can give you instruction on how to get it back to us.

Please provide us with, your full name and address, your order number or invoice number for the purchase.

Are there any Conditions to The Guarantee?

As you would expect, there have to be a couple of conditions, which we're sure you will agree are fair and quite normal:

• Your item must be unused and in the same condition as when we sent it to you
• You must contact us within 30 Days of receiving your order (60 at Christmas)
• Your item must be packed in all the original packaging materials with instructions, manuals etc.

We may be online but we are staffed by real people and because your satisfaction is of upmost importance to us, if you have a problem, by all means pick up the phone, we are here to help if we can.

Please note: The cost of returning the goods to us will be deducted from the refund amount. Many of our items are heavy and, although we deduct this at true cost, it will often cost more than the original delivery fee if the item or items weigh over 20kg. We will gladly calculate the cost on request